Step Back Into Life The ultimate goal of NEO Orthotics is simple: To help patients regain an activity level that they once enjoyed by providing them with the resources they need to take their first step into a pain-free, reinvigorated life. The NEO Guarantee NEO Orthotics guarantee high quality, hand crafted products combined with impeccable 1st class service to truly help you step back into life. NEO provides a lifetime guarantee against breakage on all of our orthotics under normal wear. A NEO toll-free customer support service is available to answer any of your questions. We trust you will be satisfied with your new pair of NEO orthotics.